Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
PRODUCTS
Where can I purchase Orum products?
Orum products are exclusively available through our official website. We currently do not have any
physical retail locations.
SHIPPING
How long will it take for my order to arrive?
We process and ship orders from Monday to Friday. Typically, processing takes 2-3 business
days. During periods of high order volume, processing may extend to 4-5 business days. Once shipped, delivery times vary based on your location and the carrier selected.
Do you ship internationally?
Yes, we offer worldwide shipping, covering regions such as Asia, Europe, the Middle East, North America, and Oceania. However, certain countries may have restrictions or may not be serviceable due to logistical constraints. To determine if we ship to your specific country, please proceed to the checkout page; available shipping options will be displayed based on your location.
How can I track my order?
Once your order is shipped, you'll receive a notification email containing a tracking number. Please note that it may take a few hours for tracking information to update after the label is created, depending on the carrier.
Are there any additional charges for international orders?
International shipments may be subject to customs duties, taxes, or import fees, which are not covered by Orum. These charges vary by country and are the responsibility of the recipient.
What if there are shipping delays?
While we strive to ensure timely delivery, unforeseen delays can occur with carriers. Please note that Orum is not responsible for any delays once the package has been handed over to the carrier.
RETURNS AND REFUNDS
What is your return policy?
We do not accept returns.
CONTACT US
How can I reach Orum customer support?
Feel free to contact us at help@orumco.com. Our customer support team is available Monday to Friday, from 9 AM to 4 PM GST. We aim to respond within one to two business days. To ensure a
timely response, please refrain from sending multiple emails regarding the same inquiry.