FAQ

We process and ship orders from Monday to Friday. Typically, processing takes 2-3 business
days. During periods of high order volume, processing may extend to 4-5 business days. Once shipped, delivery times vary based on your location and the carrier selected.

Yes, we offer worldwide shipping, covering regions such as Asia, Europe, the Middle East, North America, and Oceania. However, certain countries may have restrictions or may not be serviceable due to logistical constraints. To determine if we ship to your specific country, please proceed to the checkout page; available shipping options will be displayed based on your location.

Once your order is shipped, you'll receive a notification email containing a tracking number. Please note that it may take a few hours for tracking information to update after the label is created, depending on the carrier.

International shipments may be subject to customs duties, taxes, or import fees, which are not covered by Orum. These charges vary by country and are the responsibility of the recipient.

While we strive to ensure timely delivery, unforeseen delays can occur with carriers. Please note that Orum is not responsible for any delays once the package has been handed over to the carrier.